Choose two or three of the mazes
to read and try to take the best action. Then repeat the mazes and
this time follow the bad decisions to see where they lead.
1)
Some customers complain at a travel agency
2)
A woman complains at a hotel...
3)
A russian girl complains on a Tour bus
4)
A passenger complains about the food on a transatlantic flight
5)
Tourists staying in a camp site complain about the facilities
6)
A customer complains to airport staff when his luggage is
lost
After reading:
a) Write a summary of
the problems in your weblog.
How realistic are the problems / solutions that were presented?
How would you have handled the problems? Which was the worst
problem of the situations you read about?
or
b) Imagine one of the
customers has written a letter of complaint. Write a reply
to him / her apologising, and offering a solution to the problem.
E-mail the letter to
your teacher
