TOURIST BUS COMPLAINT by Miriam and Núria

You offer a city tour that advertises that Russian is spoken. One day, a Russian girl gets onto your tourist bus, and you realise the Russian-speaking guide is not with you today (she is ill). The girl only speaks Russina and complains that the tour guide doesn't speak Russian.

You are the tour guide and you...

...offer another tour free, another day, when there is a Russian speaking guide.

...ignore her because she doesn't understand you.