TRAVEL AGENCY COMPLAINT by Jordi and
Montse
You are the owner of a small travel agency
and you receive a complaint about a holiday you booked for
a client. The problem is that the number of stars of the hotel
does not correspond. You promised the customers a four star
hotel and when they arrived, they discovered the hotel only
had 3 stars.
You...
...accept the
complaint
...disagree with
the customer's version
...listen to the
customer but don't worry about it
